IT Help Desk Support - Italian Speaking

  • Salary: Up to £26 per hour
  • REF Number: 00051671
  • Consultant: Dennis Beltman
  • Contact: 01438 870011
  • Date Published: 15.09.2021
  • Sector: Other
  • Location: Chester, North And Mid Wales, North West
  • Discipline: Other

CK Group are recruiting for an Italian Speaking IT Help Desk Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months.

Salary: Up to £26ph depending upon experience

IT Help Desk Support Role:

  • Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
  • Multi-Lingual effective and fluent communication in Italian and English (native Italian, fluency in another language like French or German would be desirable)
  • Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
  • Research and resolve more complex Field Sales and Scientific application and business process issues.
  • Analyse and identify trends in issue reporting and devising preventive solutions.
  • Ad-hoc translations

Your Background:

  • Strong multi-lingual Italian and English communication skills toward every potential client base and audience.
  • Demonstrated ability to troubleshoot andanalyze computing issues.
  • Ability to explain technical information to clients, management and peers with effective verbal and written communication.
  • Prior related work experience in a technical support environment, and/or a Service Desk environment.
  • Experience supporting Life Sciences is a plus

Company: Our client is the world's number one drug development, delivery and supply partner.

Location: This Italian Speaking IT Help Desk Support role will be based at our clients site in Chester, Cheshire.

Apply: Entitlement to work in the UK is essential. For more information, please contact Dennis on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 51671.

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