IT Help Desk Analyst- German/French Speaking

  • Salary: Up to £26 per hour
  • REF Number: 00051672
  • Consultant: Natasha Young
  • Contact: 01246 457739
  • Date Published: 15.09.2021
  • Sector: Pharmaceutical
  • Location: Chester, North West
  • Discipline: Other

CK Group are recruiting for a German/French speaking IT Help Desk Support Analyst to join a global pharmaceutical company, based in Chester on a contract basis for 6 months.

Shift hours: shifts rotate every 2 weeks: 7am-15.00pm (this shift occursless often than every 2 weeks as less agents are necessary during the early hours), 8am-16.00pm, 10am-18.00pm and 11am-19.00pm (this shift occurs every 5 weeks). Hours of work 37.5 a week.

Salary: Up to £26 ph depending upon experience

IT Help Desk Support Analyst Role:

  • Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
  • Multi-Lingual effective and fluent communication in French, German and English.
  • Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
  • Research and resolve more complex Field Sales application and business process issues.
  • Log and manage incidents and requests.

Your Background:

  • Demonstrated technicalcompetence in areas of responsibilities with applied knowledge of a range of current technologies such as PC desktop and laptop hardware configurations, Windows Operating systems (Win7), Microsoft Products iOS and Remote connectivity (VPN).
  • Demonstrated ability to troubleshoot and analyse computing and application issues.
  • General understanding of Service Desk Operations; including tools, processes and methodologies.
  • Ability to explain technical information to clients, management andpeers with effective verbal and written communication.
  • Strong language of German and/or French and English.

Company: Our client is the world's number one drug development, delivery and supply partner.

Location: This IT Help Desk Analyst role will be based at our clients site in Chester, Cheshire.

Apply: Entitlement to work in the UK is essential. For more information, please contact Natasha on 01246 457739 or email Please quote reference 51672.

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