Customer Meeting Associate

  • Salary: Up to £15 per hour
  • REF Number: 00047029
  • Consultant: Natasha Young
  • Contact: 01246 457739
  • Date Published: 15.11.2019
  • Sector: Pharmaceutical
  • Location: Home Counties
  • Discipline: Other

CK Group is recruiting for a Customer Meeting Associate to join a company in the animal health and pharmaceutical industry at their site based in Basingstoke on a 12 month contract basis, with an hourly rate of up to £15.

The Company: Our client is one of the largest pharmaceutical companies in the world. They have steadfastly remained independent, but not isolated. Across the globe, they have developed productive alliances and partnerships that advance their capacity to develop innovative medicines at lower costs. They are consistently ranked as one of the best companies in the world to work for, and generations of employees have sustained a culture that values excellence, integrity and respect for people.

Their mission includes finding answers for some of the world's most urgent medical needs. They focus our internal research efforts primarily on four core therapeutic areas: bio-medicines, diabetes, oncology and animal health. They also continue to pursue innovative science and new opportunities beyond our targeted disease categories.

Location: This role is located in Basingstoke at our clients Headquarters, which has a train station on the main line from London to Southampton as well as a line to Reading. Alternatively the town is conveniently situated on the M3 motorway and is just one hour from London and Southampton. The A33 also links the town with Reading and the M4.

The Role: The primary function of this role is to deliver exceptional administrative support to the busy Local Customer Meetings Services Team (CMS). This role would suit a Customer Focused Individual. You should be keen and able to support the Lilly vision of delivering Exceptional Customer Experiences.

Key Responsibilities:

  • Partner with Customer Meetings Services.
  • Support and Management of key compliance tasks out of scope of CMS Cork including Independent Meetings, Invitations and Approval.
  • Management of out of scope contracts i.e. Non HCP (Health Care Professionals) contracts.
  • Support for Purchase Orders capture and process.
  • Understand and support compliance requirements in relation to customer meetings.
  • High standard of record and retention of meeting related documents.
  • Escalate compliance queries to Local CMS Associate.
  • Establish and maintain internal partnerships with Ethics and Compliance, Finance and Procurement where applicable.
  • Be responsive to audit readiness, quality and compliance requests.

Your Background: To succeed in this role you will be a customer focused individual who enjoys working as part of a team. You will have excellent communication skills and the ability to build good rapport with customers over the phone. You will have a background of working in administration and any experience in the pharmaceutical or other regulated industry would be advantageous.

For more information or to apply for this position, please contact Natasha on 01246 457739 or email Alternatively, please click on the link below to apply online now. Please note that your CV should show exact dates of employment (month and year) and any gaps of a month or more should be explained.

CK Group is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.

If you do not hear back from us within 5 working days of your application for this role, it means that on this occasion you have not been shortlisted for the next stage of the recruitment campaign. Entitlement to work in the EEA is essential. Please quote reference 47029 in all correspondence.

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