Complaints Investigator

  • Salary: £9.23 per hour
  • REF Number: 00046511
  • Consultant: Julie Marshall
  • Contact: 01438 842964
  • Date Published: 09.09.2019
  • Sector: Pharmaceutical
  • Location: West Midlands
  • Discipline: Qa/Validation

CK Group is recruiting for a Complaints Investigator to join a global medical technology company in the pharmaceutical industry at their site based in Leamington Spa for a 12 month initial contract. Hourly rate is £9.23.

Working Hours: 8-16:30 mon to Thurs, 30 mins unpaid lunch break and 8:00 - 13:30 Fri

The Company:

Our client is a British multinational medical equipment manufacturing company, an international producer of advanced wound management products, trauma and clinical therapy products and orthopaedic reconstruction products. Its products are sold in over 120 countries.


This role is located in Leamington Spa, an attractive spa town notable for its Regency architecture and parks. Leamington serves primarily as a commuter town for Coventry and Birmingham. Approximately 22 miles to Coventry and 37 miles to Birmingham.

The Role:

The Complaints Investigator will perform the complaint investigation on customer complaints with and without products returned and is responsible to evaluate and document the root cause of the failure and document the complaint analysis under the elements of the Quality Management System. This position requires understanding of products at site and various failure modes associated with these products. The Investigator must effectively communicate the results of an investigative analysis through written reports. The work should be in compliance with all appropriate laws and regulations, relevant to the job function.

Key Responsibilities:

Performs complaint investigations to identify the root cause of alleged product failure and accurately document the complaint analysis in the complaints system. Failure investigation may include visual and photographic assessment of product condition, functional testing or the disassembly of returned device(s) in order to isolate the source of failure and make a definitive root cause analysis. Analyse data and draw conclusions based upon the available information from the investigation and documents findings (including medical investigations) in complaint reports in the complaint handling system in an applicable manner for the customer completed in a timely manner. Conduct and control shipping logistics of sending and receiving parts to and from the supplier respectively, and also to internal sites for further evaluations. Receive information from the supplier and update the complaint handling system with the information. Work with suppliers for timely completion of investigations and other action items assigned to them. Work closely with medical advisor(s) and medical investigation team to quantify risk.

Your Background:

Work experience in a technical field with High School Diploma, or work experience with HND with demonstration of capabilities preferably in the medical device industry. No work experience is required for candidate with a BSc degree in a technical field. Understanding of basic inspection techniques and problem solving skills needed. Experience working in FDA, GMP and ISO environments preferred. Proficient in Word and Excel and good writing skills are essential. Experience in MS Access, MS Visio, Agile, and SAP desirable.

For more information or to apply for this position, please contact Julie on 01438 842964 or email Alternatively, please click on the link below to apply online now. Please note that your CV should show exact dates of employment (month and year) and any gaps of a month or more should be explained.

CK Group is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.

If you do not hear back from us within 5 working days of your application for this role, it means that on this occasion you have not been shortlisted for the next stage of the recruitment campaign. Entitlement to work in the EEA is essential. Please quote reference 46511 in all correspondence.

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